Whether you’re a law firm, an accounting practice, a real estate agency or an e-commerce startup, a good answering service is the backbone of your business. From handling calls in the event of an emergency to dispatching technicians, to ensuring your customers always receive top-notch customer support, an answering service provides the extra level of assistance you need to keep your business running smoothly.
A well-trained and dedicated team of call center agents can take your phone calls, schedule appointments, answer questions, and provide other essential customer service for your clients – all while you focus on the day to day management of your company. This is especially beneficial for small businesses and startups that can’t afford to hire additional in-house staff to handle incoming calls, or larger companies that simply don’t have the bandwidth to answer all the incoming requests and inquiries.
And with the premium today’s consumers place on personal connections, a good answering service can help you to differentiate your brand by providing exceptional, round-the-clock customer care. In fact, research shows that 80% of customers are more likely to be repeat buyers because of a positive phone experience with your brand. A good answering service will also work proactively to improve the customer journey by offering callers a seamless, intelligent routing system and warm handoffs between agents. This means that your phone answering service will not only respond to calls, but will also be able to identify and prioritize urgent or high-value calls and provide the best possible customer service. answering service