Duke Energy customers have multiple ways to connect with the company, including its phone number, website, and mobile app. In addition, the company has a social media team that monitors its accounts and is often able to assist customers through private or direct messages. If you are unable to get the help you need through these channels, you can also contact your state utility board or commission. These government agencies are often staffed with advocates who can provide advice and assistance.
Duke has recently urged its customers in North Carolina and South Carolina to be on the lookout for a new bill payment scam. The scam involves a fraudulent individual calling and claiming to be a Duke Energy representative. The individual then warns the customer that their electricity will be disconnected unless they make a payment immediately. The scam has affected dozens of Duke Energy customers, some of whom have lost up to $900.
Whether you are having trouble paying your bill or have an issue with a service outage, duke energy customer service is available to resolve the problem. The best way to get in touch with a representative is by phone. Each state has its own customer service numbers for Duke Energy, and you can find the right number by visiting its website. Make sure you have your account number and a copy of your recent bills on hand before you call. Having these documents will allow you to describe your situation clearly to the person you speak with.
While a Duke Energy customer service specialist can resolve many issues over the phone, there are some things that cannot be resolved by this method. These include resolving billing questions, requests to start, stop, or transfer service, and scheduling technician appointments. The customer service department can also assist customers with a variety of other questions, such as resolving a downed power line or a meter that is not reading properly.
A good way to avoid problems with your Duke Energy service is by reviewing your usage. A 2,000 square foot home typically uses about 1,200 kilowatts of electricity per month. To help you understand your usage, you can use a tool on the company’s website.
If you have a serious problem with your bill, it may be helpful to have a copy of the current bill on hand when you call. A Duke Energy representative can review your usage history and see if there are any problems that require attention. This can help you save money on your electricity costs in the future.
In addition to its customer service representatives, Duke Energy has a team of senior specialists who are available to help you with more complicated issues. These specialists are trained to resolve complex issues, such as those that involve a disputed bill or a meter that is not functioning properly. To request a senior specialist, call Duke Energy at the number listed on its website or on its mobile app.